SHIPPING, RETURNS, REFUNDS PAGE:
| Return Policies HGBags is dedicated to customer satisfaction. If you wish to return your item, you must notify us within 14 days of item receipt. Your return will be subject to a 15% restocking fee and will be refunded to you in the form that you originally paid for your item. Returns for authenticity (NOT subject to a restocking fee) will only be accepted with an official authentication in writing from mypoupette.com at your expense. Simply contact our store to receive instructions on returning your purchase. The following conditions apply:
*Items purchased originally with Free Shipping will have standard ground shipping fees deducted from the refund Shipping Policies You might be wondering why we charge a 15% restocking fee for returns and may even be thinking that it's quite steep. Well, let us explain this policy...in an effort to keep our prices as low as possible for you, continue to offer current collections below retail, spend extra time in providing additional photo requests, and answer numerous e-mails on leather variations, there are certain services that we unfortunately cannot offer without an additional fee. Returns being one of them. Returns are time consuming (unpackaging, re-inspecting, re-inventorying, re-photographing, etc) and make inventory management difficult. The restocking fee is a less expensive alternative to our consignment process and you receive your funds immediately upon item receipt. Thank you for your understanding. |
